Shipping policy

Shipping Policy

Order Processing

Thank you for shopping with us!

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

Please note that during holidays, promotions, or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

United States: 5–10 Business Days
Canada: 7–15 Business Days
Europe: 7–15 Business Days
Australia & New Zealand: 7–15 Business Days
Other International Destinations: 10–20 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your shipping destination.

Free Shipping: Available on qualifying orders (if applicable).

Any applicable shipping charges will be clearly displayed before payment.

Order Tracking

Once your order has shipped, you will receive a tracking email.

Tracking information may take 24–72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error, please contact us immediately before your order is shipped.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at:

Email:

infancy.parlors_0g@icloud.com

We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged item
Photos of the packaging

We will review your case and provide an appropriate solution.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Customs inspections
Carrier operational issues
Peak shopping seasons
Force majeure events

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping, please contact us: